Customer Services

Your health and satisfaction with our site are of equal importance to us! Our Customer Care Centre is staffed with knowledgeable representatives to help answer your questions about the products and services we provide. We look forward to helping you!

Contact Us

Medic Shop India
54/8, Desh Bandhu, Gupta Rd, Karol Bagh,
New Delhi- 110005,
Phone: +91-11-45584235
Please allow upto 24 hours for a response and include your contact information so we may respond back to you. Email

Payment Policy

Medic Shop India accepts the following forms of payment -

  • Debit Card / Net Banking / Wallets Payments are processed through Paytm secure Payment website.
  • MasterCard or Visa Credit Cards
  • Wire / Bank / Fund Transfer
  • Cash on Delivery

Where our system supports Automatic Address Verification (AVS), customers' billing address details are verified with their acquiring bank. Your card is debited upon completion of the transaction. Please keep your order receipt in a safe and accessible location. For orders where the customer's billing address details are either "not supported", "not checked" or "not matched" with their acquiring bank, reserves their right to manually check the customers' details before sending out their order. This may delay dispatch by 2-3 days from the order date and following successful address verification the order will be dispatched immediately.

Safety on the Internet

The Internet is a new medium for shopping, and like any new technology, there is an element of concern regarding credit card security over the Internet. At we do not collect/store Credit Card information on our server. Users are redirected to secure CCAvenue to provide their Credit Card / Debit Card / Net Banking details for the transaction. The security is handled by a independent third party (paytm) who certify that the information is correctly encrypted and secure. A window will appear on your browser notifying you when you enter and leave the secure environment. The address in your browser will also change from an "http://" address to an "https://" address along with a small padlock icon appearing in the bottom left-hand corner of your browser. Your security is our security. Upon processing a successful transaction, a confirmation email will be sent to the email address supplied with the details of your order.
Please note we DO NOT collect/store credit card / debit card or any of your sensitive financial details on our server.

Browser Problems

A secure connection can sometimes cause problems. This may be due to an old browser being installed on your computer. You can upgrade your browser using the following links or process your order by telephone (instructions above).

Privacy Policy

Any information you submit will be used for the purpose of processing your order. All personal information is kept in the strictest confidence and will NOT be used by any third parties. We guarantee our customers confidentiality. Please see Privacy Policy for further details.

Refund Policy

We offer a 100% no quibble money back guaranty. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
Returns for refund must be received back into the warehouse within 7 days from the date of delivery. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.

Complaints Procedure

If you have any comments or complaints regarding our website, please don't hesitate to email us at We are always looking to improve our services.